Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. Please review our guidelines below:

Returns

• We accept returns within 30 days of delivery.
• Items must be unused, in original packaging, and in the same condition.
• To start a return, contact us at admin@kulilangusa.com for authorization and instructions.
• Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item).

Refunds

• Upon receiving and inspecting your return, we will notify you of approval or rejection.
• Approved refunds are processed to your original payment method within 5–10 business days.
• Shipping fees are non-refundable.

Warranty

All clippers, trimmers, and shavers have a 12-month manufacturer’s warranty from the purchase date. This covers defects in materials or workmanship under normal professional use. Contact us with proof of purchase and the issue description. If a manufacturing defect is confirmed, we will repair or replace the product at no cost. The warranty does not cover misuse, normal wear and tear, or unauthorized modifications.

Questions?

For any questions about returns or warranty, contact us at admin@kulilangusa.com.