Shipping policy
📦 Shipping Policy
Thank you for shopping with us! We want to make sure you have a smooth experience when ordering from our store. Please review our shipping policy below:
Processing Times
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Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification once your order has shipped.
Shipping Rates & Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Estimated delivery times:
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Standard Shipping (U.S.): 3–7 business days
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Expedited Shipping (U.S.): 2–3 business days
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Please note: delivery times are estimates and may vary due to carrier delays or customs processing.
Free Shipping
We offer free standard shipping on all orders over $250.00 (U.S. only).
Order Tracking
Once your order has shipped, you will receive an email with a tracking number so you can follow your package’s journey.
International Shipping
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International customers are responsible for any customs, duties, or taxes applied by their country.
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We are not responsible for delays caused by customs.
Lost, Damaged, or Stolen Packages
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We are not responsible for lost or stolen packages after they are marked as delivered by the carrier.
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If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging, and we’ll make it right.
Questions?
If you have any questions about your order or shipping, feel free to contact us at admin@kulilangusa.com.